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Virtual Professional

Job Description

Virtual Professional/ Assistant shall provide support services to clients, typically from a remote location and provide specialized jobs like marketing, administrative support, book-keeping, research, and customer service.

 

Responsibilities:

  • Assistant to the owner of the company 
  • Handles confidential employer and client information.
  • Provides support to ensure efficient business operation.
  • Provide specific duties according to the needs of the client and the terms of the contract. 
  • Takes on the daily tasks and processes delegated by the Client within the scope of Client’s business.
  • Maintain and manage recording systems.
  • Oversee a wide variety of functions, supporting Clients business/ projects and information management processes.
  • Exhibits polite and professional communication via phone and e-mail
  • Providing professional assistance for the company remotely from a home office.
  • Collaborate with colleagues to understand client needs and requirements.
  • Contributes to team effort by accomplishing related results as needed.

Job Qualifications

  1. At least 1 year experience in English based support or customer service
  2. Experience with MS Word, Powerpoint, MS Office, MS Excel: comfortable with technology
  3. Experience using Salesforce or any CRM
  4. Knowledge and Skills of Support Center platforms (Desk.com, Zendesk, etc.)
  5. Exceptional English communication and Interpersonal skills
  6. You must be able to work an 8hr shift or a 4hr shift schedule.
  7. Able to pay attention to details and be organized in your work
  8. You are able to watch a training video on how to use a software program and not shy to ask questions and also creative in either working around the problem or know how to find the answer.